Welcome to My Zen Garden! The following is a list of policies for my clients. This is to ensure you get the most out of your experiences with My Zen Garden.
- New clients are asked to arrive 5 to 10 minutes prior to their scheduled appointments in order to fill out the necessary paperwork.
- If appointment is made well in advance, a Welcome packet will be sent for the client’s convenience. This packet includes all the necessary forms. They will need to be filled out and brought to the appointment.
- Clients are to fill out the Health History form, honestly and completely to ensure their safety in the event of any conditions that may be contraindicated for massage. Client safety is very important to me.
- There is 24-hour appointment cancellation policy. For any reason, the client cannot make the scheduled appointment; they need to notify this office 24 hours in advance. Emergencies do occur and if you need to cancel your appointment, please do so as soon as possible.
- If client is a no-show, they will have a 1-time allowance. If it occurs again within a 6-month period, they will be billed for the full cost of that session. No future appointments will be made until the fee is paid in full.
- Sessions beginning late due to client will end at the appointed time and will be charged the full price of the session.
- If client is more than 20 minutes late, the client will be asked to reschedule the appointment and will be charged for that session.
- Payment is due at the time of services.
- Clients are also asked to shower prior to their scheduled appointment.
- Clients will be properly draped at all times. No private areas will be exposed at anytime during the session.
- Sexual behavior by the client toward the therapist or by the therapist to the client is inappropriate and unethical. If the therapist feels that her safety is compromised, the session will be terminated immediately.
- If a client is unsatisfied with his or her session, please inform the therapist so we can rectify the problem. In the event, both parties cannot come to a reasonable solution; a partial refund will be made at the discretion of the Owner. Client satisfaction is important.